Returns and Refunds

CAN I CHANGE MY ORDER?

We may be able to change your order if you contact us straight after placing the order.

 

CAN I CANCEL MY ORDER?

Yes, all orders can be cancelled as long as the order has not been dispatched. Contact us on hello@maisonhenry.co.uk, we'll cancel it and issue you a refund. 

 

WHAT IF I DON'T LIKE WHAT I'VE ORDERED?

Contact us within 7 days of the item being delivered and we will let you know how to return it or arrange for collection. Once we have received your item we will issue you a full refund but minus any return or collection costs.

 

WHAT IF THE WRONG ITEM IS DELIVERED OR IT IS DAMAGED?

Please contact us at hello@maisonhenry.co.uk, with photos showing the item and/or the damage along with your order number. Our team will then review it and let you know how to arrange collection. We'll either order you a replacement give you a full refund.

 

DOES IT COST TO RETURN?

If the item is faulty or the wrong item has been sent to you, it will not cost you anything. If you have changed your mind because you no longer want the item, you'll need to pay the delivery charge.